Alex Terpstra is a dedicated professional with a focus on enhancing customer and employee experiences. As a member of the management team at ABN AMRO Bank N.V., specifically in Customer Care & Operations, he takes the lead in driving initiatives and improving overall satisfaction.
With a background in entrepreneurship and a strong commitment to customer satisfaction, Alex strives to exceed expectations and continuously learn from others. His determined and resilient nature, coupled with a touch of self-criticism and humor, allows him to successfully achieve his goals.
Alex is responsible for effectively managing customer and employee signals, ensuring their efficient handling from a central location. Through data analysis, he implements sustainable improvements aimed at enhancing customer satisfaction, employee satisfaction, and operational efficiency. Alex has achieved notable successes, such as introducing enhanced features in mobile banking, the Tikkie payment app, and attaining the highest Employee Engagement within the Retail bank.
Passionate about leading people and teams towards big things that make the world a better place. Combination of IT/Applied math background and long years of business experience in different sides of banking. Big believer that Retail is detail and great dedicated people who know their stuff make huge difference. Strategist and future thinker, however hates fluffy high-level talks. Being further T-shaped, any further discussions/brainstorming/exchange that can make the world better are exciting.
Practical experience in Finance, Risk management, Lending, Process excellence, Product management, CRM, Strategy, Sales & Distribution (B2C and some B2B), Digital Acquisition and Digital channels, also Group steering within a massive banking holding. Have been working with 13 CEE markets.
Leads Raiffeisen Digital Bank AG, a banking start-up (a separate bank with the Austrian banking license, which is 100% subsidiary of Raiffeisen Bank International AG). Dreaming to make the banking simpler and closer to the customers, starting from Poland and Romania.
With over 20 years of experience in the banking industry, I have developed expertise in risk management, digital transformation, and strategic planning. As the CEO of Nest Bank, I successfully restored profitability, increased customer satisfaction, and implemented top-notch digital services. My leadership contributed to the successful transition of the bank into a digital-focused institution, capable of competing on quality and affordability.
I am skilled in building high-performance teams and driving growth. I hold a Master’s degree in Mathematics from Jagiellonian University and am fluent in both English and Polish. Passionate about lifelong learning, I actively seek connections and collaborations with like-minded professionals.
Harris, as the Group Chief Digital Officer of Eurobank, is responsible for CX, Innovation, Digital Solutions and Analytics, setting and implementing the Digital Strategy of the Bank. He started his career with Eurobank Group in 1994, serving in several key positions in the IT Unit, amongst which, the position of the CIO of Postbank (Eurobank’s subsidiary in Bulgaria).
He continued his professional journey in the Commercial Bank of Qatar, as the Head of Enterprise Analytics and IT Operations, and then as the DCIO and various Transformation programme streams’ Leader, for the Commercial Bank of Dubai. Through these positions, he led the transformation of the respective organizations, by establishing innovative technologies, services, and products. In 2018, he rejoined Eurobank Group, initially as the Head of Group IT Applications Management and International Activities, until 2022, when he assumed his current role. He holds an MBA from the University of Leicester and a BCs in Accounting & Management Information Systems from the University of Hertfordshire.
Result-oriented, passionate change leader with a can-do mentality. Independent thinker, loves (strategic) challenges with a continuing eagerness to learn. Passionate about Sustainable Investing and Financial Independence for women.
Skilled in Digital Product Development & Innovation, Digital Transformation, Strategic Transformation, Transition Management, Process Optimisation & Digitisation, Program Management and Customer Experience. Strong background in Debt and Equity products with a focus on Investments.
Reinis Znotiņs, a startup business & project growth professional with extensive expertise in various private, public and NGO roles.
With 5+ years of experience in startups and 4+ years in established organisations like the Ministry of Education and Science of Latvia, Parliament of Latvia. Co-founder of NGO “Ar Pasaules Pieredzi Latvija” and “Your Move”. Reinis has now taken up an entirely new challenge as an Executive Director at The Latvian Blockchain Association.
Bessem Ayari is a seasoned innovation strategist based in Düsseldorf, Nordrhein-Westfalen, Deutschland. Currently, he holds the esteemed position of Head of Innovation Strategy & Scouting at ERGO Group AG. Bessem’s journey at ERGO started with his role as Manager of Innovation & Digital Strategy for Global LPI, advancing quickly within the company. He later served as Manager for Innovation Scouting & Venturing, and notably, as the Executive Assistant to the Chief Digital Officer.
Beyond his corporate roles, Bessem has demonstrated a commitment to imparting knowledge. He’s been a Guest Lecturer at Hochschule Niederrhein, where he delves into topics like Business Model Innovation and Innovation Management in Corporations.
Yann Domenech is a seasoned executive with extensive experience in leading digital transformations and driving innovation in various industries. As the Head of Digital Solutions and Innovation at AXA Partners, he plays a pivotal role in capitalizing on the widespread influence of digital technology and leveraging it as a robust business opportunity.
Yann excels in identifying key market trends and technological advancements, interpreting their implications, and formulating strategies to navigate the evolving landscape. He possesses a remarkable ability to connect organizational dots both within and outside his corporation, fostering collaboration and synergy to ensure successful implementation.
Currently based in the Paris region, France, Yann has been instrumental in spearheading AXA Partners’ digital initiatives within the Credit & Lifestyle Protection business line, which boasts an impressive annual Gross Written Premium (GWP) exceeding €1.3 billion. His international team works tirelessly to conceptualize and develop innovative, flexible solutions for global partners such as banks and retailers. These solutions aim to enhance the marketing, sales, and service of insurance products, with a strong focus on customer satisfaction and embedding insurance seamlessly into everyday life.
As a highly driven and energetic professional, Sabine Schmidt is an expert in creating value and driving collaboration in the IT service and support landscape. With a focus on enhancing customer and employee experiences, She is at the forefront of digital and organizational transformation within the banking industry. Currently serving as the Head of Global IT Helpdesk & Digital Support Services at ABN AMRO Bank N.V., she plays a pivotal role in shaping the future of IT support and services.
Sabine joined ABN AMRO Bank N.V. in January 2021 during a crucial phase of the company’s strategic evolution and verticalization of the Platform & Technology department. In her role, she leads her teams to not only serve end users but also DevOps teams, aligning with ABN AMRO’s transition to DevOps and cloud-based working. She has reorganized her teams, creating a psychologically safe environment that fosters growth and enables them to add value for customers. Under her leadership, the managed service contract with a vendor was transformed into a fully insourced model, enabling seamless collaboration across teams. Her teams include the Online Portal & Shop Team, the Virtual Assistant for Employees Team (Abby), Helpdesk, Agent Experience, Consumer Experience Front-End Helpdesk Teams, and the Knowledge Management & Communications Team, all working closely together across departments to deliver the best value and employee experience-based support.
Prior to her current role, she served as the Head of IT Servicedesks, User Support, Adoption & Experience | Innovation & Technology at ABN AMRO Bank N.V. from July 2018 to January 2021. In this position, she managed different IT helpdesks for Dutch and worldwide offices, focusing on driving innovation, implementation, and adoption strategies. She played a key role in transforming the support landscape to align with the digital age and the changing behaviors of the workforce.
Ozgur is an agile business leader with over 15 years of experience in banking, starting his career as a software developer. With a strong focus on mobile banking, Fintech, CRM, and customer acquisition, Ozgur has a proven track record of leading successful digital initiatives and driving impactful results.
As the Head of Digital Banking at Credit Europe Bank N.V., Ozgur has played a crucial role in launching innovative mobile and online banking platforms, utilizing his leadership skills and collaborating closely with C-level executives. Combining his background in digital marketing and CRM, Ozgur has successfully implemented initiatives that have resulted in significant business growth and elevated customer satisfaction throughout his career.
Ozgur holds an MBA degree and a Data Science Certificate, providing him with a solid foundation in business and data-driven decision making. His knowledge on digital banking, transformation, and growth strategies allows him to provide valuable insights and practical expertise in these areas.
Marco has more than 20 years of professional experience in various roles in strategy, marketing, sales, IT and transformation. He obtained a Master in Business Administration at INSEAD and a postgraduate degree at London Business School. Throughout his career he concentrated increasingly on translating strategy into execution and driving transformation. Currently he is leading ING’s Tech strategy and transformation to establish a global scalable tech platform that enables the delivery of superior customer experiences and connects to other platforms in the ecosystem. In addition to his work at ING, he is closely associated with London Business School and Massachusetts Institute of Technology as a lecturer on strategy, digital transformation and agility and involved with several Start-ups and Charities.
Certified information technology professional. Expert knowledge in Digital Identity, GRC (Governance, Risk, Compliance), Business Process Management, IT Strategy and Service Management. Pioneer of digital technology that enables significant improvement in the realization of an organization’s objectives
Siddharth (Sidd) Rajagopal is the Chief Architect EMEA-LATAM at Informatica for and has more than
15 years of experience with Data and Data Management. Sidd has both Business and Technical
experience, Learnings, Challenges and Best practices on Architectural Patterns by working with
Strategic Enterprise customers across the regions.
In his current role, Sidd is part of the Global CTO Organization and provides Thought Leadership on
Data and Data Management Strategy and Architectural patterns to customers. Based on his
Customer and Field interactions, Sidd also represents the EMEA-LATAM feedback towards shaping
the Product and Platform direction of Informatica. Sidd is based out of Netherlands.
Insurance professional with over 15 years of experience in the industry. My journey began as a Marine Underwriter and Portfolio Manager, where I honed my skills in risk assessment and management.
Over the last 8 years, I made a strategic shift to the domain of claims and claims processes. Throughout my career, I’ve held various positions, each offering valuable insights into the insurance landscape. My passion lies in process automation and fraud identification within claims, and I have actively contributed to streamlining these aspects to enhance efficiency and customer satisfaction.
I am a senior and experienced IT professional working at Informatica, who is versatile, dynamic and a natural technical leader. My experience demonstrates an ability to mould culturally diverse global teams to ensure the delivery of high standards of client satisfaction, solutioning, architecture, governance, and service delivery against the conflicting priorities of cost limitations.
I can effectively use and balance authoritative and delegatory leadership styles to foster the development of strong relationships to effect positive outcomes in team or individual circumstances.
I possess a focused problem solving skills and demonstrate a rigorous approach to the acquisition of new knowledge. My methodical approach ensures that I operate well under pressure as I am able to prioritise tasks to find the most workable solution in the circumstances.
I seek challenging opportunities that match my leadership skills and experience in driving, motivating, and managing global IT teams towards delivery excellence.
Mathias is a seasoned expert in IT, Cloud and Data solutions.
With a track record of strategic leadership and innovation, Mathias is at the forefront of optimizing businesses and building valuable partnerships.
In his role as NGDATA’s Chief Revenue Officer (CRO), he focuses on data-driven strategies to drive business growth.
He’s a reliable guide through the complex IT landscape, helping businesses navigate challenges and seize opportunities.
Brian’s mission at Guardsquare is to bring awareness to and evangelize the importance of mobile application security. He has broad international professional experience across technology, creative consultancy, entrepreneurship, and 3D manufacturing. His technical, creative, and critical-thinking skills have equipped him with the ability to navigate, understand, and help organizations address the unique mobile application security challenges and demands of various industries.
Started more than 20 years ago as programmer and been in the Tech-Industry since, Sebastian has worked in different Sales roles since 2009 for large Enterprises like Schneider Electric, ABB, Mitsubishi Electric and others. Most recently he started to work on CX, DX, CRM, and No-Code solutions. His current role as Enterprise Sales Executive for Creatio lets him focus on the DACH region and the banking/insurance industry.
Christopher is PA Consulting’s Global Head of Digital Banking and Operations and Co-Head of Financial Services-Cloud, focused on accelerating Financial Services’ adoption of novel digital catalysts e.g. Cloud-based products or Fintech capabilities in Financial Institutions. He leads on: 1) redefining Financial Services’ (Banks’, Asset Managers’) customer value propositions and business operations through Cloud, 2) simplifying application of innovative digital technologies in Financial Services, 3) reinventing banking processes through application of emerging technologies. His primary clients are based in the US and Europe.
Christopher leads engagement across the C-suite, solving mission-critical Financial Services’ challenges at leading global institutions through the application of effective and practical Cloud transformations, Enterprise Architecture and business-technology operating model change, and digital platforms & Fintech solutions. He enables creation of: 1) new client-facing digital platform and services, 2) streamlined operations (including across 3rd party risk management and Economic Crime), and 3) Cloud and AI, MLOps-enabled cost take-out.
As a highly driven and energetic professional I have always maintained proactive approach towards the ever-evolving world of banking and looking to challenge the status quo. My experience covers topics such as payments, liquidity, big data, regulatory change, process automation and operational efficiency.
With a successful track record of navigating through a digital transformation journey and implementing customer driven solutions in a large Dutch bank, my current focus is working closely together with industry peers to future proof the bank and remain competitive amidst rapid transformations.
I am passionate about change, digital transformation and the evolving technologies that are impacting every aspect of our business
Frank Loose is a highly skilled Security Architect WPS at ING Bank, bringing extensive experience and expertise in the banking industry. With a demonstrated track record of success, Frank is proficient in various areas including business processes, ISO 27001, IT service management, IT security, and architecture. As a product owner, he possesses a strong background and a deep understanding of the intricacies of information security. Frank is a dedicated professional who graduated from Universiteit Leiden and holds the prestigious CISSP certification, further solidifying his knowledge and proficiency in the field.
With a strong focus on securing organizational systems and processes, Frank combines his technical skills with his business acumen to create robust and effective security solutions. His comprehensive experience in the banking industry has equipped him with the necessary insights to navigate the unique challenges and demands of the sector. Frank’s expertise in IT security and architecture allows him to implement cutting-edge measures and strategies that protect sensitive information and mitigate risks effectively.
As an experienced security architect, Frank Loose is committed to ensuring the highest level of security for ING Bank and its stakeholders. His wealth of knowledge, professional qualifications, and dedication make him an invaluable asset in safeguarding the organization’s critical assets and maintaining a secure environment in the ever-evolving landscape of information security.
Rens is a Digital Transformation expert at PA Consulting with eight years’ experience in leading and accelerating digital transformations in Financial Services. Rens is passionate about understanding how new digital technologies rapidly impact all industries and change customer behaviour. His main focus is helping Financial Service organizations leveraging these technologies to delight customers, improve operational excellence and fuel business growth.