Viji is a techno-ops professional with over 21 years’ experience. He runs an operation that is a blend of human and digital workforce. He leads a team in the areas of Automation, Business Transformation and Operations. He therefore manages a highly digital operations team in the critical area of Payments, Cash & Clearing.
His key strengths include executing Mashreq’s strategies and implementing change across all level and leading large multicultural teams.
Viji has been instrumental in embedding Robotic Process Automation (RPA), AI, ML and NLP successfully across Mashreq’s functional groups and countries. His team has developed cutting edge NLP & ML based systems in Remittances, Cheque Clearing, Payment investigations and Charge collection. His idea was the semi-finalist at Gartner’s 2018 and won the Gartner’s Eye for Innovation – 2019 held at Barcelona.
Prior to Mashreq, he built a digital workforce in ANZ where he was the Head of COE for Robotics by leveraging tools such as Open Span and Automation Anywhere. In his four years’ experience of doing this, he has deployed 2300 robots in streams like Lending, Retail Banking, and Payments and Mortgages, across 369 processes and seventeen countries.
Before moving to ANZ, Viji spent 14 years at HSBC as the Head of Payment Operations and RPA, leading a 1900-member Payment Operations team, servicing 32 countries. He worked in diverse segments within the Bank like Training, Projects, Strategy, Operations Automation and Commercialisation.
Viji is extremely passionate about education and poverty alleviation; he managed a school for underprivileged children for a year during his stint at HSBC and supports organisations, which works for children of leprosy patients.
Mr. Paul Melotto, the CEO of AlRaedah Finance a with a record of more than 20 years of financial industry success, locally is KSA and internationally. He most recently was the CFO of Deutsche Gulf Finance & founding member of the management team of one of the most successful Home Finance companies in the Kingdom of Saudi Arabia.
Prior to his post in KSA Mr. Melotto began his career with MortgageIT, While at MortgageIT Mr. Melotto was an integral part of the management team that brought MortgageIT Holdings to a successful IPO in 2004 on the NYSE.
Frederik Bisbjerg is a highly respected international business developer with expertise in digital transformation and business model innovation. He is Executive Director, Digitisation at the National Health Insurance Company – Daman, one of the largest insurers in the GCC region, where he oversees the company’s digital transformation initiatives, building a ‘digital-first’ flexible and resilient insurance company. In addition to his role at Daman, Frederik holds the position of Head of MENA and Digital Transformation Specialist with the Digital Insurer. Previously, he has been Executive Vice President for Qatar Insurance Group (QIC), the largest composite insurer in the MENA region.
Taimoor Hazir brings over a decade of global management consulting experience in helping drive business model transformation initiatives with financial services organizations. In his role as a management consultant, he has delivered projects for financial institutions in North America and in the Middle East with names such as Wells Fargo, Bank of America, Bank Al-Falah & Mashreq Bank respectively to name a few.
He is lately focusing on building an open banking ecosystem in the Middle East supported by all the required stakeholders and tier-1 technologies to embrace a fully functional open finance business model across the various jurisdictions.
He is an MBA from Indiana University’s Kelley School of Business where he majored in Finance. And certified from MIT’s Sloan School of Business in the areas of both Blockchain Technologies and Digital Strategy.
Erkan is the Director of Digital Channels in Fibabanka. Responsible for Internet and Mobile Banking Department, Call Center Platforms Department and CRM Technologies Department. Skilled at leading Digital Transformation of banking digital channels, Platform Banking, SuperApp, Open Banking, Payment Systems, and IT Transformation. In addition to more than 20 years of programming experience, he worked as software engineer, software architect and middle-high management positions in his 15 years of professional business life. Before Fibabanka, worked at Ziraat Bank, Türkiye İş Bank / Softtech, Meteksan and Doğan Holding companies. Took key roles in major software development, IT transformation projects and business process improvements. Graduate from the Eastern Mediterranean University with a Bachelor of Science in Computer Engineering, in addition, holds a MBA Degree from Bilgi University.”
As Open Banking practitioner and team coordinator, Nicolò is currently responsible for developing and positioning Open Banking strategies and solutions at Intesa Sanpaolo, the largest bank in Italy. This role exposes Nicolò to several challenges every day, dealing with a highly competitive market and negotiating with third-party players such as fintechs and non-financial service providers, in addition to fostering the digital culture within a territory-anchored giant.
Moreover, in his tenure at Intesa Sanpaolo he has been working on the ideation, creation and launch of some of the most innovative digital products such as Parking (Parcheggi), enabling customers to pay for parking via Intesa Sanpaolo Mobile app, and the development of new APIs to streamline remote mortgage applications within the #SmartCities initiative.
As well, he took part in the launch of XME Banks, the new financial aggregator (AISP & PISP) developed by Intesa Sanpaolo. With an outstanding fifteen-years-long career path, Nicolò also owns relevant expertise in the Customer Experience vertical for Financial Services industry.