Thought leader with a proven track record in leading large scale transformation programs, new product launches, platform buildout and digitization. High passion individual who creates result driven culture through stakeholder buy in and people engagement.
- Digital Transformation: Led complex transformations and transitioning existing manual to digital operations.
- Leadership: Ran large scale multi-cultural diverse operations team handling multiple products.
- Greenfield Processes: Built green field end-to-end digital client journey.
- Regulatory Compliance: Client journey, process, systems and delivery lead for multiple regulatory programmes.
- Process Standardization: Written global process standards which have been implemented across 30 markets.
- Risk Management: Conceptualized and implemented automated client life cycle solutions ranging across account opening, transaction processing, and settlement to corporate action.
- Integration: Instrumental in planning and execution of banks operation and technology integration with the bought identity.
- Applying design-thinking methodology translating into best-in-class client centric deliverables.
- Implementing ingenious strategic initiatives for surmounting business challenges.
- Providing analytical and innovative guidance from conceptualization to implementation as part of constant improvement.
- Deep understanding of client journeys, business models and new age banking operations.
- Experienced in drawing-up organizational structures, business alignment, credit, risk management, governance, client due diligence, underwriting, coaching team members and use of new age technology.