Misti Mostiller has over seventeen years of experience in training, alternative channel delivery, management, hiring, and learning and employee development. She has over fifteen years of banking experience and project management. As Director of Consumer Banking and Enterprise Innovation at Extraco Banks, Misti oversees the retail branch network, all payment strategy and innovation, payment vendors, the bank’s alternative delivery channels, including the call center, website, online banking, voice banking, and mobile banking channels. She also oversees strategic projects centered on corporatewide innovation as it relates to products, processes and technology. Misti also provides strategic influence on customer experience with a Net Promoter Score Certification. She is a native Wacoan with her BBA and MBA from Baylor University.