I am a founder, consultant, and mentor with over 20 years of experience in the payments industry, specializing in ACH, RTP, wires, FX, and cards. I have a proven track record of leading and delivering complex and high-impact projects, managing risk and compliance, and building strong partnerships with stakeholders across functions and geographies.
Currently, I am the founder of Serio Payments Consulting LLC, where I provide strategic guidance and operational support to clients in the fintech, banking, and e-commerce sectors. I am also the interim chief payments officer at ARB Interactive, a leading online gaming platform, where I oversee the payment operations, product development, and vendor management. My mission is to help businesses optimize their payment processes, enhance their customer experience, and navigate the regulatory landscape.
I am an experienced payment professional with a deep understanding of the people, processes, costs and technology which facilitate payments. I have over 3 decades of experience with domain knowledge within issuing, acquiring, ISO’s, Payment Facilitators, FinTechs and Card Network Rules. I have experience operating merchant acquiring operations within a bank and as part of a bank holding company.
In 2021, I founded Napa Payments and Consulting to provide consulting services and to assist merchants and platforms select the right payments solution and integration to maximize capabilities and minimize both costs and regulatory complexities. Additionally, I provide expert witness consulting for complex civil and criminal cases.
Digital leader with 25+ years of experience working with Board, CxOs and senior leadership working in hands-on roles within diverse industry segments like FMCG/Mfg (Nestle, PMI, Abbott, Dyson, Techdata), Retail (M&S, Luxottica, Tesco, LVMH), Pharma/Healthcare (NHS, Abbott, Reckitt), Financial Services (DWS-Deutsche Bank, AXA, LBG, Barclays, VISA, USAA), Travel & Transport (Gatwick Airport, Singapore airlines), Media & Technology (BT, Vodafone, BSkyB), Energy (BP, E-ON, EDF) & Public Sector (DfES, Defra, SMMT, NHS).
Worked with the best with creative agencies and tech providers ranging from no.1 Digital agency (Accenture Digital), Top Tier-1 consulting firm (Deloitte) and digital technology platform vendors (HCL, TCS).
Creagh is a strategic business and technology leader with over 25 years of international leadership experience and a passion for driving business utilising technology and digital innovation to empower business and drive organisational goals focusing on business growth, competitive edge and continuous improvement.Experienced across multiple industries, including Financial Services, Insurance, FMCG, Wholesale/Retail and Education, Creagh has led both major organisations and small to medium sized businesses through periods of significant transformation and into the digital future.
“Bridging the gap between Business & IT“ and “not technology for technology’s sake” are Creagh’s catch cries as he focus on the “why” behind digital and technology initiatives, rather than just the “what/how”.
Christopher is PA Consulting’s Global Head of Digital Banking and Operations and Co-Head of Financial Services-Cloud, focused on accelerating Financial Services’ adoption of novel digital catalysts e.g. Cloud-based products or Fintech capabilities in Financial Institutions. He leads on: 1) redefining Financial Services’ (Banks’, Asset Managers’) customer value propositions and business operations through Cloud, 2) simplifying application of innovative digital technologies in Financial Services, 3) reinventing banking processes through application of emerging technologies. His primary clients are based in the US and Europe.
Christopher leads engagement across the C-suite, solving mission-critical Financial Services’ challenges at leading global institutions through the application of effective and practical Cloud transformations, Enterprise Architecture and business-technology operating model change, and digital platforms & Fintech solutions. He enables creation of: 1) new client-facing digital platform and services, 2) streamlined operations (including across 3rd party risk management and Economic Crime), and 3) Cloud and AI, MLOps-enabled cost take-out.
Alongside advising C-suite leaders and leading PA’s Financial Services Digital Banking & Operations and Financial Services Cloud businesses globally, he is a hands-on architect and software development leader, with experiences spanning AWS, Azure, GCP, PHP 8.x, Java, alongside Cloud-native & microservice platform development, Agile and CI/CD & DevOps delivery, and alliance & digital ecosystem partnering – including with leading Fintechs.