Deepak Sharma heads Kotak Mahindra Bank’s digital initiatives where he drives digital transformation, business model innovation, and future-ready initiatives of the bank. He is responsible for efficiency, productivity, customer experience, and growth of the business through digital intervention across digital channels, lending, payments, investments, insurance, trade & forex, for the Retail, SME, Private Wealth, and Institutional Banking segments. Deepak also leads Digital IT & Product Engineering, Innovation Lab, Design Studio, Fintech partnerships, and the Start-up ecosystem participation for the bank.
Under his leadership, Kotak has launched several innovative and global first products such as 811, Jifi, Hashtag Banking, KayMall, WhatsApp Banking & Kaypay, apart from new initiatives like API, Open & Connected Banking, Conversational Banking Bot ’Keya’, BYOD Biometric Banking, Cross border remittances on Blockchain, Artificial Intelligence (AI) and Robotic Process Automation. Deepak believes in constant innovation and focuses on building business models & platforms which are customer-centric, value accretive, and disruptive.
Deepak has worked across various international markets and brings a global perspective to the business. In his previous role, he was responsible for setting up the Bank’s highly successful Non-Resident Indian (NRI) & International Remittances business. Deepak also played a key role in launching the Bank’s affluent banking program – Privy League.
With over 27 years of experience, Deepak’s professional tenure spans the banking, telecom, and consumer services verticals.Prior to joining Kotak, he was part of the leadership team of Consumer Banking at Standard Chartered from 2003 to 2008. Thereafter, as National Head for Corporate Business at Standard Chartered, he was responsible for building the corporate payroll and Wealth Management business.
Deepak has completed an advanced program in Strategy from IIM Calcutta as well as the Stanford LEAD Certificate in Corporate Innovation. He is a member of the Airtel Customer Advisory Board, Member of the Confederation of Indian Industry (CII) Digital Transformation Committee, FICCI National Committee on Fintech & a number of Startup-Industry Forums, in addition to participating in various trade & Government initiatives on the Digital India Roadmap. He mentors fintech and start-up ecosystems on an ongoing basis.