Mansoor A Sultan

Mansoor Sultan is a London-based seasoned financial services technology and transformation professional, currently heading up Digital Transformation for Wholesale Banking at Saudi British Bank (SABB), an affiliate of the HSBC Group. Having worked across the entire spectrum of customer relationship management, solution delivery, and infrastructure enablement, with a focus on digitization within banking, Mansoor’s expertise lies in:
– deep understanding of the digital requirements of internal and external customers from a customer experience (CX/UX) perspective
– the ability to build strong transformation teams with a commercial focus
– working with risk, control, and compliance teams, to establish appropriate project and portfolio governance
– mapping and analyzing customer journeys to identify areas which could benefit from process redesign and optimization, further enhanced by application, where appropriate, of Robotics Processing Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML)