DXB SEA Brief AGENDA
Digital Transformation in Banking & Insurance Summit08:30
09:00
09:00
09:00
09:10
09:00 – 09:05
-
Wittaya Pornpatcharapong
Independent IT Consultant (conf. Chairperson)
09:10
10:10
09:10 – 10:10
Current state of Digital Transformation in BFSI:
- What has changed in the last 12–18 months?
- Rise in consumer adoption of digital services: from Banking Apps, Digital Wallets, to Claims Processing Automation…
-
Ben Assanasen
Tune Protect Thailand
-
Nurul Ain Aziz
Affin Bank
-
Sylwia Kulesza
Techcombank
-
Arapat Sangkharat
Maybank Securities
-
Wittaya Pornpatcharapong
Independent IT Consultant
(Moderator)
10:00
10:10
10:35
10:10- 10:35
- BoT’s Digital Roadmap: A look into the central bank’s tech initiatives
- Regulating the Future: Emerging tech trends in the Thai financial realm
- The influence of central bank policies in driving innovation & investments
Vijak Sethaput
Bank of Thailand
10:35
10:50
10:35 – 10:50
- Integrate CX and EX strategies for personalized experiences
- Enable employees as CX champions using AI-powered tool
- Cultivate a customer-centric culture through employee development
Jean Provost
Verint
10:50
11:10
10:35 – 10:50
- Why is it imperative to digitize archaic B2B processes?
- What are the specific pain points that the current system and practice fail to address?
- What is the envisioned target state for B2B processes with NextGen B2B platform, so called PromptBiz?
Kanokporn Jootar
ttb
11:00
11:35
12:20
11:40 – 12:20
- The role of PromptPay in the evolution of Thailand’s payment ecosystem.
- Challenges and prospects in expanding mobile-based transactions in rural and urban settings alike.
- The trajectory of QR code payments in Thailand: Challenges, successes, and future projections.
-
Supanwongse Weeraworawit
HSBC
-
Ritesh Varma
newgen
-
Pariwat Kanithasen
Bank of Thailand
-
Rajat Mehta
Finsight Global Consulting (Moderator)
12:00 PM
12:20
12:30
12:20 – 12:30
- Vigilant monitoring is crucial throughout digital transformation for success.
- Prioritize Digital Experience Monitoring to ensure seamless customer experiences
-
David Beck
ITRS
12:30
12:45
12:20 – 12:45
- Next generation trading floor
- Trader experience
- Analytics & Dashboards for Traders
-
Rahul Kulkarni
Unify
12:45
13:45
13:00
13:45
14:40
12:40 – 13:10
- Why Digital Transformation is a necessity and not optional ?
- Key drivers of Digital Transformation in financial sector?
- Why Customer Experience is at heart of Digital Transformation?
14:00
14:40
15:00
14:40 – 15:00
- The role of Change Management in Digital Bank Transformation
- PROSCI 3-Phase Process of Change Management
- ADKAR model for a clear change roadmap.
-
Nurul Ain Aziz
Affin Bank
15:00
15:00
15:20
15:00 – 15:20
- Segment driven Acquisition & 1:1 Customer Engagement
- Customer Journey Orchestration
- Personalisation at Scale
-
Sylwia Kulesza
Techcombank
15:20
15:30
-
Wittaya Pornpatcharapong
Independent IT Consultant (conf. Chairperson)
15:30
16:00
16:00
